Customer Center > Agreement
General Terms and Conditions for Home Trading Services
This Agreement shall govern the matters related to the use of the Home Trading Services of LG Investment & Securities Co., Ltd. by a customer of the Company.

Notice
Notwithstanding the General Terms and Conditions for Home Trading Services("the General Terms and Conditions"), the following shall apply to foreign customers:
  1. The Company cannot provide a foreign customer with subscription service and bank transfer services between the foreign customer's account in the Company and the foreign customer's account in a bank. The Company can provide all other services listed in Section 2 of Article 3 of the General Terms and Conditions.
  2. A foreign customer can open brokerage account only, and not other accounts mentioned in the General Terms and Conditions.
  3. A foreign customer can contact the Company directly or through his/her standing proxy to whom such foreign customer gives instruction.
  4. The Company shall make the General Terms and Conditions available to foreign customers at any time in the Internet through the home trading system of the Company.
  5. The General Terms and Conditons are written in Korean and English, and in case of any conflict between the two versions, the Korean version shall prevail over the English version.
  6. The interpretation and construction of the General Terms and Conditions shall be governed by the laws of the Republic of Korea. Any dispute arising out of the General Terms and Conditions shall be submitted to the court with the jurisdiction over the head office of the Company.

General Terms and Conditions for Home Trading Services
Article 1 (Purpose)

These General Terms and Conditions for Home Trading Services (hereinafter, the "General Terms and Conditions") shall govern the matters related to the use of the Home Trading Services (hereinafter, the "Services") of the LG Investment & Securities Co., Ltd. (hereinafter, the "Company") by a customer of the Company (hereinafter, the "User").

Article 2 (Definitions)

The terms used in the General Terms and Conditions are defined as follows:

  1. Services. Those which are provided by the Company to enable the User to make transactions through a personal computer, telephone or wire/wireless securities information service (hereinafter, the "wire/wireless service") under a system designated by the Company. The Services refer to those related to orders (real-time orders or reserved orders), subscription, fund transfer, account information inquiry, investment information inquiry, execution notice, etc. The contents of the Services may be changed.
  2. Account. An account which is held by the User in his/her real name and with which the User makes transactions with the Company.
  3. Account Number. A numeric identification number comprised of 9 to 11 digits, which is given to the User by the Company for the purpose of identification of the User.
  4. Account Password. Numeric and/or alphabetic code comprised of 4 to 8 characters, which is provided by the Company to the User for protection of the User (case sensitive).
  5. User I.D., I.D. Password. Numeric and/or alphabetic code comprised of 4 to 8 characters, which is chosen by the User for the purpose of identification and protection when connecting to the Company's online service through PC communication or Internet communication (case sensitive).
  6. Trade Password. Numeric and/or alphabetic code comprised of 4 to 8 characters chosen by the User to ensure security in transactions related to transfer of funds such as the trade order services, subscription service, bank transfer service and service of fund transfer among accounts (case sensitive), loan service backed by entrusted securities and Loan service for securities purchase.

Article 3 (Types and Contents of Services)

The types and contents of the Services currently provided by the Company are as follows. Services may be added, changed or deleted in future.

  1. Types of the Services are as follows.
    1) PC and Internet Communication: A service using PC and Internet connection.
    2) Auto Response System(ARS): A service using telephone (We're preparing)
    3) Auto Calling System(ACS): A service, which automatically provides an execution notice, using telephone. (We're preparing)
    4) Wire/Wireless Services: A service using wire/wireless telecommunication equipment.

    Each of the above-mentioned services may be redundantly applied for and used.

  2. Contents of the Services are as follows:
    1) Order service (real-time order and reserved order): Real-time orders and reserved orders for brokerage accounts, futures and options accounts and security savings account.
    2) Subscription service (real-time subscription and reservation for subscription): The following real-time subscriptions and reservations for subscription-subscription for value, subscription for equities initially offered to the public and subscription for forfeited equities.
    3) Bank transfer: Deposit to the Account through a bank associated with the Company, etc. and withdrawals from the Account to a bank account designated by the User.
    4) Fund transfers between accounts: Fund transfer among the Accounts.
    5) Account information inquiry: Inquiry on balance, execution, and transactions of the Account.
    6) Investment information inquiry: Inquiry on current prices, market situation, graphs, analysis, return on financial products, etc.
    7) Execution notice: Notification through telecommunication media chosen by the User of execution of orders with respect to the Account.
    8) Transaction notice: Notification through telecommunication media chosen by the User of execution of orders with respect to the Account.
    9) Loan service backed by entrusted securities: Loan contract and loan application services relating to entrusted securities-backed loan (hereinafter referred to as "mortgage-backed loan service") under the Regulation on Supervision of Securities Business.
    10) Loan service for securities purchase: Loan contract and loan application services relating to loan for securities purchase (hereinafter referred to as "loan service for purchase fund") under the Regulation on Supervision of Securities Business

Article 4 (Establishment of Agreement)

  1. In order for the User to receive each service stipulated in Article 3, the User shall make an application by filling out an application form provided by the Company or following the work handling procedure given through the Service of the Company. The agreement shall be approved if the User complies with Article 7 (Qualification). Any customer who want to make use of any service prescribed in Paragraph 3.2 may apply for/register the service by filling out a prescribed application form at a window of the Company's business offices or apply for/register the service by having an access to either PC or Internet communication, provided that any customer who apply for/register the service any through the Company's PC or Internet communications shall not be available for the order service prescribed in sub-Paragraph 3.2.1), bank transfer service prescribed in sub-Paragraph 3.2.3), notice of transactions details prescribed in sub-Paragraph 3.2.8) and loan service for securities purchase prescribed in sub-Paragraph 3.2.9).
  2. In case of comprehensive accounts, the Services shall be provided for each comprehensive account as a unit; that is, the Services shall be provided with respect to all the accounts within a comprehensive account.

Article 5 (Application Process)

  1. To use the Company's Services, a customer shall fill out the pertinent application form and request a registration at a branch of the Company.
  2. In order for a customer to use buy/sell order service, reservation for subscription, bank transfer and fund transfer between accounts, he/she shall choose and register the Trade Password (password for orders and bank transfers) separate from the password which is chosen for account opening.
  3. The Company may lay down the contract details and separate access standards with regard to service use, apply them to users who become the Company's service members and terminate the use contract in accordance with the said separate standards.
  4. In the event the separate access standards prescribed in Paragraph 3 are applied or the use qualification of the existing service user are unfavorably affected by the change of the said standards, the Company shall notify the users of the change through the online notice screen three(3) days prior to the enforcement date.

Article 6 (Commencement of Services)

  1. Each of the Services stipulated in Article 3 shall commence after the pertinent application form is filled out by the customer, submitted to a branch, and registered and entered into the system by one of the Company's employees at the counter. Provided that the investment information inquiry service and the account information inquiry service can be made only when an approval is made pursuant to the work handling procedure required related to accepting the General Terms and Conditions. The bank transfer service shall be available from the day immediately following the date of application.
  2. In the event any user, pursuant to Paragraph 5.1, directly applies for any services through PC or Internet communication, the user may use the services starting from the moment when application for each service is completed, provided that mortgage-backed loan service prescribed in sub-Paragraph 3.2.9) and loan service for purchase prescribed in sub-Paragraph 3.2.10) may be available for the user service starting from the moment when the online identification of the user is confirmed by the Company's employee and the investment information and the account information inquiry may be available for the user service from the moment when they are approved in accordance with the work handling procedures under this Contract.

Article 7 (Qualification)

  1. The use of the Services shall be available only to those Users who have opened an account with the Company and are continually making transactions. The users who have opened an account with the Company and maintain transactions with the Company for six(6) consecutive months shall be exclusively qualified to use the "services. "
  2. The Company may based on its internal standard (agreed-upon amount, deposited assets, etc.) separately limit the qualification of the User.

Article 8 (User Identification)

  1. In case the Account Number, the Account Password, the User I.D., the I.D. Password, the Trade Password, etc. entered by the User coincide with those already registered with the Company, the User shall be regarded as the applicant himself/herself without any further process for identification.
  2. In the event the numbers of input errors exceed the permissible limit with regard to user's ID or Password input by any user, it shall be deemed to be either unauthorized input or unauthorized use attempt by a third party and cause the service access to be suspended at the discretion of the Company.
  3. In the event the Company suspends the service access at the discretion of the Company in accordance with Paragraph 8.2, the customer may reactivate the service use after visiting a nearby business office and applying for the termination of ID registration.

Article 9 (Commissions and Fees)

  1. Membership fees, use fees and line use fees changed by a PC company shall be directly borne by the User.
  2. Fees changed for any pay service shall be directly paid by the User to the pertinent service company.
  3. The Services of the Company shall be provided free of charge. Provided that if the Company is to establish a charge for information use service, the Company shall notify the User thirty(30) days prior to the establishment of such charge.

Article 10 (Time of Use)

  1. Unless there is an impediment in the PC communication network, Internet network or the Company's network system, the Services shall in principal be available 24 hours a day.
  2. Time of use of the Services may be limited depending on the types of Services.
    1) Fund transfer service shall be available from 09:00 a.m. to 16:00 p.m. on Monday through Friday and 09:00 a.m. to 12:00 p.m. on Saturday.
    2) Order service shall be subject to the pertinent regulations of the Korea Stock Exchange (hereinafter, the "KSE"), etc. and the Company.
    3) Subscription service shall be available within the business hours set by the Company.
  3. Time of use of the Services mentioned above may not be applicable on the date or during the time set by the PC communication company, etc. or the Company.

Article 11 (Real-time Order)

  1. The real-time order service shall be provided for brokerage accounts (the KSE, KOSDAQ, OTC stock, etc.), security savings accounts, and futures and options accounts only.
  2. The real-time order service shall be available from 60 minutes prior to market opening of the KSE and KOSDAQ to their closing. After-hour(15:00~15:40) orders and orders at closing price shall also be available.
  3. Receipt of an order becomes effective from the time when the bid quote is received at the KSE and KOSDAQ. Provided that the available time for real-time orders may be changed subject to the circumstances of the Company, the KSE and KOSDAQ.
  4. Non-execution of order, delay in execution of order, or delay in notice of execution of order may occur from a communication error, service error, loss of effectiveness of order. Therefore, the User shall confirm the status of his order by telephone or visiting the Company, or through "Type of the Services" stipulated in Section 1 of Article 3.
  5. Order slips shall be substituted by computer order slips generated after the closing of market.

Article 12 (Reserve Order)

  1. The reserve order service shall be available only brokerage accounts (the KSE, KOSDAQ, OTC stock, etc.), securities savings accounts, futures and options accounts only.
  2. The input time for reserve order placement shall be from 4:00 p.m. on the day immediately before the execution day till 7:00 a.m. on the execution day. Such order placement shall be possible on Sundays and holidays. Provided that the time for the reserve order may be changed subject to the circumstances of the Company, the KSE, and KOSDAQ.
  3. A reserve order shall be executed by the simultaneous bid and offer of the previous session. If reserve orders cannot be executed by the simultaneous bid and offer of the previous session due to overflow of orders or other unavoidable events, such reserve orders shall be executed in the order in which they are received by the relevant branch of the Company.
  4. During the reserve order service period, the reserve order may not be amended, and the User shall cancel such reserve order and input a new order.
  5. In case the reserve order price exceeds the allowed price range, if there is a shortage of deposit or a violation of the regulations related to orders, the reserve order shall lose its effect.
  6. An order slip shall be substituted by computer order slip generated after the closing of market.
  7. Non-execution of order, delay in execution, or delay in notice of execution of order may be caused by communication errors, service errors, losses in effectiveness of order, etc. Therefore, the User shall confirm the status of his order by telephone or visiting the Company, or through "Type of the Services" stipulated in Section 1 of Article 3.

Article 13 (Subscription Service)

The subscription service makes online subscription possible and is classified into the real-time subscription service and the reservation of subscription. To use the subscription service, the customer shall enter into a Subscription Transaction Agreement and shall follow internal standards of the Company related to qualification for subscription.

  1. Real-time Subscription
    1) The real-time subscription service shall be available from the date set by the Company to the operating hours of the business day immediately prior to the closing of subscription. Provided that such period may be changed subject to the circumstances of the Company.
    2) A subscription deposit shall be automatically withdrawn without the seal impression (or the signature) of the customer from his/her account as soon as input/transmission of pertinent service occurs.
  2. Reservation of Subscription
    1) Reservation shall be made from the date set by the Company to the operating hours of the business day immediately prior to the close of subscription. The reservation time may be changed depending on the circumstances of the Company.
    2) A subscription deposit shall be automatically withdrawn without the seal impression (or the signature) of the customer through the Company's packaged computer works from his/her account as soon as the operation begins on the closing day of subscription.
    3) A subscription becomes ineffective if the available subscription deposit is less than the required amount for such subscription at the time of the withdrawal thereof. Provided that if the shortage of the subscription deposit is due to subscription of multiple stocks, such subscription shall be executed in the order of the largeness of the required subscription deposit. If required amounts of the subscription deposits are the same, the Company may designate the subscription stock.
  3. Non-execution of order, delay in execution, or delay in notice of execution may be caused by a communication error, a service error, a loss in effectiveness of order, etc. Therefore, the User shall confirm the status of his order by telephone or visiting or through "Type of the Services" stipulated in Section 1 of Article 3.

Article 14 (Bank Transfer)

  1. The bank transfer service shall be carried out according to the general terms and conditions for bank transfers.
  2. If a deposit or a withdrawal with respect to the customer's account cannot be performed due to computer network errors of the Korea Financial Telecommunications & Clearings Institute, etc., such deposit or withdrawal shall be performed after such errors are cured. Provided that if such errors are not cured within the time available for the bank transfer service, the pertinent bank transfer application becomes ineffective.

Article 15 (Fund Transfer between Accounts)

Fund transfers between accounts shall be carried out according to the general terms and conditions for the fund transfers between accounts.

Article 16 (Notice of Monthly Statement and Balance Statement)

  1. Monthly statements and balance statements that show the User's transactions shall be made available on request of the User through a computer or a similar electronic communication method.
  2. If there is specific instruction from a supervisory institution or otherwise necessary, the Company may send monthly statements and balance statements via mail to the User who has chosen to receiving such documents through electronic communication method.
  3. The User shall promptly confirm the monthly statements and balance statements through a computer or a similar electronic communication method, and if the User objects to any part of such documents, the User shall promptly raise such objection to the Company.
  4. The Company shall not be responsible for any loss arising due to the User's carelessness in the confirmation of monthly statements and balance statements through a computer or a similar electronic communication method.

Article 17 (Loan service backed by securities deposit)

Mortgage-backed loan service shall comply with the Contract regulating Loan service backed by entrusted securities.

Article 18 (Loan service for securities purchase)

Loan service for purchase shall comply with the Contract regulating loan service for securities purchase.

Article 19 (Limitation on Use)

In case there arises an unavoidable event such as computer or line malfunction or a natural disaster, the Services may be delayed or suspended.

Article 20 (Transfer of Right to Use)

The User shall not be allowed to transfer his/her rights to use the Services to a third party in any form. All rights with respect to the Services provided to the User by the Company (copyrights for data, software, published materials, etc.) shall belong to the Company.

Article 21 (Suspension of Services)

If the User falls in any of the following provisions, the Company may suspend or limit the User's access to any part or all of the Services and the agreement with the User shall be automatically terminated.

  1. In case the User's account in the Company is closed or integrated.
  2. In case the User violates the laws and/or regulations related to public telecommunication or the General Terms and Conditions.
  3. In case it is determined that the confidential matter such as the User's number or password, etc. has been disclosed to a third party.
  4. In case the User purposely commits hacking or an act that may disturb the computer network of the Company.
  5. In case the User purposely commits an act that disturbs the market.
  6. In case the agreed-on account has been terminated or reported or registered as having an accident.
  7. In case there is a legal restriction on payment, or in case the operation of the Company is hindered or a threat of such hindrance is recognized.

Article 22 (Termination of Agreement)

  1. In case the User wants to terminate the agreed matters in the application, the User shall separately submit to the Company a pertinent termination request.
  2. The bank transfer service shall be terminated without a separate notice in case the account in the Company is closed, integrated or transferred.

Article 23 (The Company's Responsibility When Errors Occur)

In the event Customer's order is unacceptable or its handling is delayed due to acts of God, power failure, fire, damaged building, computer trouble or any other cause beyond the reasonable control of the Company, the Company shall immediately notify the customer of the fact, the reason and the alternative order method and take prompt measures to make transactions normal.

Article 24 (Method Using Services When Trouble Occurs)

In case of alternative order due to computer trouble, order methods to include:

  1. Order by calling the Company's call center( Tel : 1544-0000)
  2. Order by either calling or visiting the Company's business offices(For telephone numbers of pertinent business offices, refer to securities card)

Article 25 (Exemption)

  1. The Company shall not be responsible for any accident that is caused by the User's intentional act or negligence or an unavoidable error that arises despite the Company's performance of good faith obligation.
  2. In case of an unavoidable event, for which the Company is not responsible, such as computer network malfunction, line malfunction, natural disaster, an execution of a buy or sell order, receipt of the sale/purchase payment or the custody deposit may be delayed or suspended. In such case, the Company shall not be responsible for any loss resulting from such delay or suspension.
  3. The Company shall not be responsible for losses resulting from the User's negligence in the confirmation following the Company's completion of service in accordance with Section 4 of Article 11 and Section 7 of Article 12.
  4. The User shall ensure that his/her Account Password, User I.D., ID Password and Trade Password are not disclosed to a third party. The Company shall not be responsible for any losses incurred from such disclosure.

Article 26 (Raising An Objection Concerning Electronic Securities Exchange)

In case a user has an objection concerning electronic securities exchange, the customer may request for the settlement at the civil petitions office of the Company or apply for mediation at The Financial Dispute Settlement Committee of Financial Supervisory Service or The Consumer Dispute Settlement Committee of Consumer Protection Board.

Article 27 (Amendment to The General Terms and Conditions, etc.)

  1. In case it is recognized that the General Terms and Conditions need an amendment, the Company may make such amendment. In such case, the Company shall notify the contents of such amendment to the User or post a notice in its branches and on the online bulletin board of each service for one month.
  2. The Company shall keep the General Terms and Conditions in its branches, and the User may at an time during the business hours review or request receipt of the General Terms and Conditions.

Article 28 (Jurisdiction)

The General Terms and Conditions shall be construed, governed, interpreted and applied in accordance with the laws of the Republic of Korea. Any lawsuit between the Company and the User in connection with the use of the Services shall be handled by the court with the jurisdiction over the head office of the Company.

Article 29 (Miscellaneous)

  1. Matters that are not stipulated in the General Terms and Conditions are subject to the provisions set by the relevant laws and the relevant general terms and conditions.
  2. If the relevant laws and the relevant general terms and conditions are silent on such matters, such matters may be determined by the general commercial practice or the mutual agreement between the parties.
Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of April 1, 1997.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of October 10, 1998.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of February 18, 1999.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of May 3, 1999.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of June 7, 1999.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of June 25, 1999.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of March 2, 2000.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of September 1, 2000.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of November 3, 2000.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of May 18, 2001.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of January 7, 2002.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of May 24, 2002.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of July 29, 2002.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of September 13, 2002.

Addendum

Article 1 (Effective Date) The General Terms and Conditions shall enter into force as of October 11, 2002.